Trying to recover “something” that has escaped you, or simply recover “something” you thought lost is a “but” that in a way humanises any form of business management and contributes decisively to the achievement of your objectives.
THE CLIENT DECIDES
The complications hidden in the purchase decision process are one of the main obstacles we face today. The market offers multiple alternatives and tourists seek full satisfaction of their needs both in the enjoyment of their holiday through unique and different experiences and in achieving a booking that will be effective if their expectations are met through the prevention of obstacles that are deemed unnecessary.
Up to this point, everything’s under control.
THE HOTEL HAS
For some time now, website design forms a part of establishments and we are aware that a good booking engine can be key to obtaining conversion rates that minimise dependence on intermediation.
However, what happens when a tourist visits your website and abandons your online point of sale earlier than expected?
The answer can be as simple or as complicated as you like but don’t forget that the client is the person who knows the real reason, which is why it doesn’t make sense to make suppositions when you can ask them in real time why they left your website.
RESCUE SEEKER PROPOSES
This can be done in many ways but one of the most effective is to open a window where you can let the user know their opinion is important to you. Rescue Window offers this possibility simply and effectively.
Another option is to invite the client to continue with their booking through a promotion they can’t reject. In this case, persuasion is your secret weapon, although it isn’t the only one as you can send them an email (if you have their contact details) and remind them you are keeping their purchase process open with the same conditions. Rescue Minder takes care of this.
If you are interested in receiving further information, get in touch. We’ll help you recover your clients and increase your direct sales.